Frequently Asked Questions (FAQ)
About Products
What materials are used in Masiff products?
Masiff products are made from durable and natural woods such as pine, oak, and beech. We use eco-friendly natural protectants like linseed oil in production.
Are your products handmade?
Yes, all our products are handmade with great craftsmanship, ensuring both aesthetic appeal and functionality.
Are the wood and protective materials used environmentally friendly?
Absolutely! At Masiff, we prioritize ecological balance. All the materials we use are environmentally friendly.
Are your products durable? What is their weight-bearing capacity?
Yes, our products are highly durable. The weight-bearing capacity depends on the design of each product, but they are all safe for everyday use. Feel free to ask us for specific product details.
Customization
Do you offer customization options for your products?
Yes, we provide customization options for certain products, including color, size, and design modifications. We are happy to create solutions tailored to your needs.
Can I request a specific size, color, or design for my order?
Of course! You can share your customization preferences, and we will adjust the product accordingly.
Can I share my own design with you?
Yes! You can send us your design ideas, and after reviewing their feasibility, we can proceed with production.
Care & Maintenance
How do I clean Masiff products?
You can clean our products using a damp cloth. Avoid using chemical cleaners, as they may damage the natural texture of the wood.
How can I maintain wooden surfaces?
To preserve the natural look of the wood, you can apply natural care products like linseed oil once a year.
Are your products water-resistant?
Our products are treated to be resistant to moisture, but they should not be exposed to prolonged contact with water. Proper maintenance is recommended for humid environments.
Order & Delivery
How long does it take from ordering to delivery?
The production and delivery time vary depending on the product, but typically it takes between 7-14 business days. Custom designs may require additional time.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs are covered by Masiff; however, any applicable taxes and customs duties are the responsibility of the buyer.
What should I do if my order arrives damaged?
Our products are shipped with protective packaging. However, if your order arrives damaged, please take photos of the unopened package and contact us immediately. We will resolve the issue as soon as possible.
Do you offer gift packaging options?
Yes, we provide gift packaging upon request. You can select this option while placing your order.
Returns & Warranty
What is your return policy?
The return must be shipped after notifying us within 14 business days from the delivery date (the date the buyer receives the product).
Who covers the shipping costs for returns?
In case of a return, the buyer is responsible for all return-related expenses, including shipping fees, customs duties, and taxes. Returns must be initiated within 14 days of delivery.
